This refund policy pertains to Winggo Soft Technologies Pvt Ltd (“the Company”), an IT company providing various software solutions and services.
General Policy: At Winggo Soft Technologies, we strive to provide high-quality products and services to our customers. However, we understand that circumstances may arise where a refund is requested. This refund policy outlines the conditions and process for requesting a refund.
Eligibility for Refunds: Refunds may be considered under the following circumstances:
a. Product/Service Malfunction: If our product or service is found to have a significant malfunction or does not perform according to its documented specifications, we will evaluate refund requests on a case-by-case basis.
b. Non-Delivery: In the event that we fail to deliver a product or service within the agreed-upon timeframe, you may be eligible for a refund.
- Exclusions: The following situations are not eligible for a refund:
a. Change of Mind: We do not offer refunds for purchases made due to a change of mind or if you have found an alternative product or service.
b. Third-Party Products/Services: Refunds for products or services that are provided by third parties and resold by Winggo Soft Technologies will be subject to the terms and conditions set by the respective third-party provider.
c. Customized Solutions: Refunds will generally not be granted for custom development projects or solutions tailored specifically to meet your unique requirements. However, we will assess each situation on an individual basis.
- Refund Request Process: To request a refund, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team by email@example.com within 3 days of the purchase or discovery of the issue.
b. Provide Details: Clearly explain the reason for your refund request, including relevant details and any supporting documentation.
c. Evaluation: Our team will review your refund request and assess its eligibility based on the criteria outlined in this refund policy.
d. Refund Processing: If your refund request is approved, we will process the refund within 28 days. The refund will be issued using the original payment method unless otherwise mutually agreed upon.
- Modifications: The Company reserves the right to modify or amend this refund policy at any time without prior notice. Changes to the refund policy will be effective immediately upon posting on our website.
By using our products or services and requesting a refund, you acknowledge that you have read, understood, and agreed to the terms and conditions mentioned in this refund policy.
For any further inquiries or clarifications regarding our refund policy, please contact us at firstname.lastname@example.org.
Refund policy effective as of the current date.